Shipping Policy

At Mapleharborgoods, we are committed to providing a smooth and reliable shopping experience for our customers.

Our primary market is the United States, and we also ship to customers in other supported regions where delivery service is available.

Shipping & Handling

Order Processing Time

Orders are generally processed within 5–7 business days after your order has been successfully placed and payment has been confirmed.

Processing times may occasionally be longer during holidays, promotional events, periods of high order volume, or other circumstances that may affect fulfillment.

Estimated Delivery Time

Our estimated total delivery time for Standard Shipping is:

Standard Shipping: 10–15 business days

This estimated delivery time already includes the 5–7 business days required for order processing.

Delivery times are estimates rather than guarantees and may vary depending on the destination, customs procedures, carrier operations, weather conditions, public holidays, shipping volume, or other circumstances outside our reasonable control.

Shipping Fees

Mapleharborgoods currently offers Standard Shipping with the following rates:

Orders under $59: $9.99 Standard Shipping
Orders of $59 or more: Free Standard Shipping

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Shipping Carriers

Depending on your destination, product availability, fulfillment arrangements, and shipping route, orders may be delivered through carriers including:

4PX
YunExpress
Wanb Express
UBI

The specific carrier used for an order may vary depending on the destination and available shipping route.

Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow some time for the carrier's tracking system to update after your package has been dispatched.

If you have not received tracking information within 5 business days after receiving your shipping confirmation email, please contact us at service@mapleharborgoods.com.

Tracking Shows No Information

Tracking details may not appear immediately after a tracking number has been created.

In some cases, the carrier may require several days to scan the package and update the tracking system.

If your tracking information has not changed for an extended period, please contact our customer service team at service@mapleharborgoods.com so we can assist you.

Delivery Delays

Occasional delivery delays may occur for reasons outside our reasonable control, including customs clearance, carrier disruptions, severe weather, public holidays, increased shipping volumes, incorrect or incomplete address information, or other unexpected circumstances.

Please make sure your shipping address and contact information are complete and accurate before submitting your order.

Customs, Duties & Taxes

Depending on the destination, customs duties, import taxes, sales taxes, or other local charges may apply.

Any taxes or charges collected directly during checkout will be displayed before you complete your purchase.

Additional customs duties, import fees, or local charges imposed by the destination country or local authorities are generally the responsibility of the recipient unless otherwise stated during checkout.

Customs procedures may also affect the estimated delivery time.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your delivery information after submitting your order, please contact us at service@mapleharborgoods.com as soon as possible.

We will try to assist with address changes before shipment whenever possible. However, we cannot guarantee that an address can be modified once the order has entered processing or has already been dispatched.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages.

If your order is divided into multiple shipments, the packages may arrive at different times. Separate tracking information will be provided when available.

Need Help?

If you have questions regarding shipping, tracking, or delivery, please contact our customer service team:

Email: service@mapleharborgoods.com