Contact Us

Get in Touch

Have a question about a product, need assistance with an order, or can't find the information you need on our website?

The Mapleharborgoods customer service team is here to help.

You can reach us by email at service@mapleharborgoods.com, or send your inquiry through the contact form on this page. We will review your message and assist as soon as possible.

To help us understand and resolve your inquiry more efficiently, please provide the following information when relevant:

• Your full name
• Your order number
• Your contact information
• A clear description of your question or issue

Product photos if your inquiry concerns a damaged, defective, incorrect, or other after-sales item

Providing complete and accurate information can help our customer service team process your request more efficiently.

Customer Service Hours

Our customer service team is available during the following hours:

• Monday – Friday: 9:00 AM – 5:00 PM (UTC+8)
• Saturday: 10:00 AM – 6:00 PM (UTC+8)
• Sunday: Closed

Messages received outside our regular service hours will be reviewed as soon as possible on the next business day.

For quick answers to common questions about orders, payments, shipping, returns, and other shopping-related topics, please visit our FAQ page.