Return & Refund Policy
We hope you are satisfied with your purchase from Mapleharborgoods. If your order does not meet your expectations, eligible products may be returned or exchanged in accordance with the terms outlined below.
Please review this policy carefully before submitting a cancellation, return, exchange, or refund request.
Cancellation
Orders may be canceled within 3 days of placement, provided the order has not yet entered production, processing, or shipment.
If your cancellation request is approved, a full refund will be issued to your original payment method.
Once an order has entered production, processing, or shipment, cancellation may no longer be possible.
If you would like to cancel an order, please contact us at service@mapleharborgoods.com as soon as possible.
Returns & Exchanges
Eligible return or exchange requests must be submitted within 14 calendar days of receiving your order.
Before returning any product, you must contact our customer service team at service@mapleharborgoods.com to obtain return instructions and confirm the correct return address.
Returns sent without prior authorization or to an incorrect address may not be accepted.
Returns for Personal Reasons
If you wish to return an item because you ordered the wrong product, selected the wrong size or color, changed your mind, or no longer want the item, the product must generally remain unused, unworn, unwashed, undamaged, unaltered, and in its original condition.
Where applicable, original packaging, accessories, and other included items should also be returned with the product.
For returns made for personal reasons, the customer is responsible for the return shipping cost and any related return expenses.
Damaged, Defective, Incorrect, or Missing Items
If you receive an item that is damaged, defective, broken, incorrect, missing, or the wrong size or color due to an error on our part, please contact us at service@mapleharborgoods.com as soon as possible.
To help us review your request, please provide your order number, a clear description of the issue, and photos or videos of the product and packaging where applicable.
If the issue is confirmed to have resulted from an error on our part, we will provide an appropriate solution, which may include a replacement or refund.
Where a return is required because of an error on our part, you will not be responsible for the applicable return shipping cost.
Non-Returnable or Non-Refundable Items
A return, exchange, or refund may not be available in certain circumstances, including when the request is submitted more than 14 calendar days after delivery.
Items returned for personal reasons may also be ineligible if they have been worn, washed, used, damaged, altered, or are otherwise no longer in their original condition.
Returns may also be refused where required original packaging or accessories are missing, where a custom or personalized product is returned for a reason unrelated to damage, defect, or an error on our part, or where proof of purchase cannot reasonably be provided.
A refund may also not be available where the customer refuses delivery without a valid reason or where delivery fails because the customer provided an incorrect, incomplete, or invalid shipping address, subject to the circumstances of the order and applicable law.
Please do not return products directly to the manufacturer.
Custom and Personalized Items
Custom-made or personalized products are generally not eligible for return or exchange for personal reasons.
However, if a customized or personalized item arrives damaged, defective, or incorrect because of an error on our part, please contact us so that our customer service team can review the issue and provide an appropriate solution.
How to Request a Return or Exchange
To request a return or exchange, please contact service@mapleharborgoods.com within 14 calendar days of receiving your order.
Please provide your order number and explain the reason for your request. If the product is damaged, defective, incorrect, or missing, please include clear photos or videos where applicable.
Our customer service team will review your request and provide the appropriate return instructions and return address.
If a return is required, securely package the item and send it only to the address provided or confirmed by our customer service team. Where applicable, please provide the return tracking number after shipment.
Please do not send any return before contacting us.
Return Shipping Costs
If the Return Is Due to Our Error
If you receive a damaged, defective, or incorrect product because of an error on our part, we will cover the applicable return shipping cost where a return is required.
If the Return Is for Personal Reasons
If you return an item because you changed your mind, ordered the wrong product, selected an incorrect size or color, or for another personal reason, you are responsible for the return shipping cost.
The amount of the return shipping fee will depend on the carrier and shipping service you select.
We recommend using a trackable shipping method when returning an item.
Return Processing Time
After your returned package has been received and inspected, eligible returns, exchanges, or refunds are normally processed within 5–7 business days.
We will notify you by email after your return has been reviewed and processed.
Refunds
If your refund is approved, it will be issued to the original payment method used for the purchase.
After Mapleharborgoods issues the refund, your bank, credit card provider, or payment service provider may require additional time for the funds to appear in your account.
Processing times vary by financial institution and may take up to 20 working days in some cases.
Delayed or Missing Refunds
If an approved refund has not yet appeared in your account, please first check your bank or payment account again.
You may also need to contact your credit card company, payment provider, or bank, as additional processing time may be required before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at service@mapleharborgoods.com.
Exchanges
Eligible exchanges are subject to the same 14-day request period and general eligibility requirements as returns.
If you would like to exchange an item, please contact our customer service team before sending the product back.
Replacement availability cannot be guaranteed and will depend on current stock.
If an exchange is required because we sent a defective, damaged, or incorrect item, we will provide an appropriate replacement without charging additional applicable shipping costs.
Return Address
Return Address:
- Xiaobaiju Supply Chain
- 4th Floor, Building B, Kesui Jingu
- No. 1 Dongfeng West Road
- Dali Village, Qingxi Town
- Dongguan, Guangdong, China
Important: Please contact our customer service team before returning any item. The appropriate return address may vary depending on the specific order or product.
Returns sent to an unauthorized, unconfirmed, or incorrect address may not be accepted.
Contact Us
If you have questions regarding a return, exchange, cancellation, or refund, please contact us at:
Email: service@mapleharborgoods.com