Frequently Asked Questions
ORDERS
How can I check my order status?
After placing your order, you will receive an order confirmation email. Once your order has been shipped, we will send you a shipping confirmation email with tracking information when available.
Can I change or cancel my order?
Orders may be canceled within 3 days of placement, provided they have not yet entered production or been shipped.
If you need to change or cancel an order, please contact us at service@mapleharborgoods.com as soon as possible. We will do our best to assist you, but changes or cancellations cannot be guaranteed once processing has progressed.
PAYMENT
What payment methods do you accept?
We accept the payment methods displayed at checkout, including PayPal and supported major credit or debit cards.
All available payment options will be shown during checkout.
SHIPPING
How long does delivery take?
Orders are typically processed within 5–7 business days.
The estimated total delivery time for Standard Shipping is:
Standard Shipping: 10–15 business days
This estimated delivery time already includes the 5–7 business days required for order processing.
Actual delivery times may vary depending on the destination, carrier operations, holidays, weather conditions, customs procedures, or other circumstances outside our control.
How much does shipping cost?
We currently offer Standard Shipping with the following rates:
- Orders under $59: $9.99 Standard Shipping
- Orders of $59 or more: Free Standard Shipping
The applicable shipping fee will be displayed at checkout before you complete your purchase.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time after receiving the tracking number for the carrier's tracking system to update.
RETURNS & REFUNDS
Can I return or exchange an item?
Yes. Eligible return or exchange requests must be submitted within 14 calendar days of receiving your item.
For returns made for personal reasons, items must generally be unused, unworn, undamaged, and returned in their original condition.
Please contact us at service@mapleharborgoods.com before sending any item back. Do not return products without first contacting our customer service team and receiving the appropriate return instructions.
Who pays the return shipping cost?
If the return is required because you received a damaged, defective, or incorrect item due to an error on our side, we will cover the applicable return shipping cost.
For returns requested for personal reasons, including ordering the wrong size or color, changing your mind, or other non-quality-related reasons, the customer is responsible for the return shipping cost.
How long does a return or refund take?
After we receive and inspect the returned item, eligible returns or exchanges are generally processed within 5–7 business days.
Approved refunds will be issued to the original payment method. Please note that your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
ORDER ISSUES
What should I do if my item is missing, damaged, defective, or incorrect?
Please contact us at service@mapleharborgoods.com and provide your order number, a clear description of the issue, and photos or videos where applicable.
Our customer service team will review the information provided and advise you on the appropriate next steps.